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Frequently Asked Questions

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Helping yourself or someone you care about with an addiction can be a confusing and upsetting time. Our trained addiction counsellors are on hand 24/7 to answer any questions you may have about the illness of addiction and the successful treatment of addiction and can provide detailed information about the process of seeking drug or alcohol rehab

Please call our free phone line on 08000029010, for free, confidential advice.

Find FAQs for a variety of topics:

Below we have listed some of the most common questions we get asked.

When should I get help?
Addiction is a progressive illness. Leaving it to worsen, without help, is a course of action that we simply do not recommend. To avoid the potentially heartbreaking and traumatic consequences of addiction it is vital to secure early identification of a problem and to seek professional help as soon as possible. Don’t leave it until you, or the person you are trying to help, reaches their lowest ebb. The sooner you, or they, can get help, the more effective treatment at alcohol or drug rehab, or even private rehab, will be and the quicker it could be to reach recovery.
How do I help someone in denial?
Someone with an addiction will often go to great lengths to hide their problem. Whilst you may have tried to challenge their behaviour, and received an angry or defensive reaction in return, their denial and dishonesty serves to fuel their addiction further. This is when professional help can make a crucial impact. We can provide a structured intervention programme that could make a huge difference to you and your family. Please speak to us today for support and guidance. 
When is detox needed?
After a residential detox, some people choose not to participate in residential drug treatment; these people put their hard-won freedom from addiction in jeopardy. Detox is not addiction treatment, and people who used drugs or alcohol heavily enough to become physically addicted generally need the intensity of a drug rehab stay for the best chance at long-term recovery.
How do I confront addiction?
The word ‘addiction’ carries a heavy stigma. It is advisable to use phrases like ‘problem’ or ‘struggle’ when approaching someone. Fostering a caring, non-accusatory and non-judgmental dialogue could help them to open up to you without becoming angry or defensive. Is is important however to highlight the effects of their alcohol or drug use and give an honest assessment of how it is affecting those closest to them. An intervention can be a powerful approach to manage these types of situations.
What do I do in an emergency?
If you, or your loved one, require emergency assistance please call 999 to speak to the relevant emergency service immediately.
Why Port of Call?
Port of Call is a safe place that provides support and information for individuals who are concerned about their relationship with alcohol or drugs and people who are helping someone else to recover from addiction. The Port of Call team is made up of people in recovery and professionals who are trained in addictions counselling. We urge you not to suffer in silence and reach out to someone who’s been there and can help. Our network of addiction treatment services means we are able to help you access the right help, at the right time.

Do you have any questions?
Call now for a free, friendly and non judgmental assessment
  • All our call handlers are themselves in recovery
  • We visit all clinics in our network to understand what’s most suitable for you
  • We can organise same day admission
  • Let us help you and your family find freedom from addiction today

We work with all the major insurers

We’re specialists in UK rehab options and can advise you on alcohol rehab in the North West, drug rehab in the North West and other addiction support services in the area.